Revolutionize Your Customer Experience
C. Shaw
ISBN: 9781403936035
Vydavateľstvo: Palgrave Macmillan
Rok vydania: 2004
Väzba: Hardback
Počet strán: 224
Pôvodná cena: 67,39 €
Výstavná cena:
60,65 €(t.j. po zľave 10%)
(Cena je uvedená vrátane 10% DPH)
Katalógová cena: 56.99 EUR
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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.