A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini, Carol J. Simon
ISBN: 9781771883481
Vydavateľstvo: Taylor & Francis
Rok vydania: 2015
Vydanie: 1
Väzba: Paperback
Počet strán: 256
Pôvodná cena: 66,92 €
Výstavná cena:
60,23 €(t.j. po zľave 10%)
(Cena je uvedená vrátane 10% DPH)
Katalógová cena: 50.99 GBP
Nárok na
dopravu zdarma
Termín dodania na našu pobočku v Bratislave je približne 2-3 týždne.
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.